# Return & Refund Policy

# [Return & Refund Policy – LADYLYS](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")

* * *

## [1\. General Information](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")

[At LADYLYS, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")

[For any return or refund enquiries, contact us at: **info@ladylys.com**](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")

* * *

## [2\. Right of Withdrawal (EU Law)](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")

[In accordance with **EU Directive 2011/83/EU** on consumer rights and French law (_Code de la consommation_), you have the right to withdraw from your purchase within **14 calendar days** of receiving your order, without providing any reason.](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")

[The withdrawal period expires **14 days** from the day on which you, or a third party designated by you, takes physical possession of the goods.](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")

[To exercise your right of withdrawal, you must inform us of your decision by sending a clear written statement to: **info@ladylys.com**](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")

* * *

## [3\. Conditions for Returns](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")

[To be eligible for a return, the following conditions must be met:](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")

-   [The item must be returned within **14 days** of notifying us of your withdrawal](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")
-   [The item must be **unworn, unwashed, and in its original condition**](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")
-   [The item must have all **original tags attached**](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")
-   [The item must be returned in its **original packaging** where possible](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")
-   [**Sale items** and **personalised/custom items** are not eligible for return unless defective](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")

* * *

## [4\. Non-Returnable Items](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")

[The following items cannot be returned:](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")

-   [Underwear, swimwear, and pierced jewellery (for hygiene reasons)](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")
-   [Personalised or custom-made items](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")
-   [Items marked as final sale](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")
-   [Gift cards](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")

* * *

## [5\. How to Initiate a Return](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")

[To start a return, please follow these steps:](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")

1.  [Email us at **info@ladylys.com** with your order number and reason for return](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")
2.  [We will respond within **2 business days** with return instructions](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")
3.  [Pack the item(s) securely and send them to the address provided](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")
4.  [We recommend using a tracked shipping service — LADYLYS is not responsible for items lost in return transit](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")

* * *

## [6\. Return Shipping Costs](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")

-   [**Defective or incorrect items**: return shipping costs are covered by LADYLYS](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")
-   [**Change of mind returns**: return shipping costs are the responsibility of the customer](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")

* * *

## [7\. Refunds](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")

[Once we receive and inspect your returned item(s), we will notify you by email. If your return is approved:](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")

-   [Your refund will be processed within **14 days** of receiving the returned goods](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")
-   [The refund will be issued to your **original payment method**](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")
-   [Original shipping costs are non-refundable, unless the return is due to a defective or incorrect item](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")

[_Under EU law, we are required to issue your refund within 14 days of receiving the returned goods or proof of return shipment, whichever comes first._](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")

* * *

## [8\. Exchanges](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")

[We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")

* * *

## [9\. Defective or Incorrect Items](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")

[If you receive a **damaged, defective, or incorrect item**, please contact us within **48 hours** of delivery at **info@ladylys.com** with:](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")

-   [Your order number](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")
-   [A description of the issue](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")
-   [Photos of the item and packaging](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")

[We will arrange a replacement or full refund at no additional cost to you.](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")

* * *

## [10\. Changes to This Policy](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")

[We reserve the right to update this Return & Refund Policy at any time. Changes will be posted on this page with an updated date.](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")

* * *

[_For any questions, contact us at: **info@ladylys.com**_](https://www.ladylys.com/Return%20&%20Refund%20Policy "Return & Refund Policy")

---

> Source: [LADYLYS](https://ladylys.com/pages/return-policy)