# Shipping Policy # [Shipping Policy – LADYLYS](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") * * * ## [1\. General Information](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") [At LADYLYS, we strive to deliver your order as quickly and safely as possible. Please read our shipping policy carefully before placing your order.](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") # [For any shipping-related enquiries, contact us at: **info@ladylys.com**](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") * * * ## [2\. Order Processing Time](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") [All orders are processed within **1–3 business days** after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") [You will receive an email confirmation once your order has been dispatched.](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") * * * ## [3\. Shipping Destinations](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") [We currently ship to:](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") - [**France** (Metropolitan + DOM-TOM)](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") - [**European Union** member states](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") - [**International destinations** (selected countries)](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") [If your country is not available at checkout, please contact us at **info@ladylys.com** and we will do our best to assist you.](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") * * * ## [4\. Shipping Rates & Estimated Delivery Times](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") ### [France (Metropolitan)](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") [Shipping Method](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") [Estimated Delivery](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") [Standard Shipping](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") [7–18 business days](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") [Express Shipping](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") [–5 business days](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") [Free Shipping](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") [7–18 business days](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") ### [European Union](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") [Shipping Method](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") [Estimated Delivery](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") [Standard Shipping](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") [7–18 business days](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") [Express Shipping](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") [2–5 business days](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") ### [International](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") [Shipping Method](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") [Estimated Delivery](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") [Standard International](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") [18–40 business days](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") [_Delivery times are estimates and may vary due to carrier delays, customs processing, or peak periods._](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") * * * ## [5\. Tracking Your Order](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") [Once your order has been shipped, you will receive a confirmation email with a **tracking number**. You can use this number to track your parcel directly on the carrier's website.](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") [If you have not received your tracking information within 5 business days of your order, please contact us at **info@ladylys.com**.](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") * * * ## [6\. Customs, Duties & Taxes](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") [For orders shipped **within the EU**, no customs duties apply.](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") [For **international orders** (outside the EU), your order may be subject to customs duties, import taxes, and fees levied by the destination country. These charges are the **sole responsibility of the customer** and are not included in our shipping rates.](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") [LADYLYS is not responsible for delays caused by customs clearance processes.](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") * * * ## [7\. Shipping Delays](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") [While we do our best to meet estimated delivery times, delays may occasionally occur due to:](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") - [High order volumes (e.g., sales, holidays)](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") - [Carrier disruptions or strikes](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") - [Customs processing for international orders](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") - [Force majeure events](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") [LADYLYS is not liable for delays caused by third-party carriers or circumstances beyond our control.](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") * * * ## [8\. Lost or Damaged Parcels](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") [If your order arrives **damaged**, please:](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") 1. [Take photos of the packaging and the item(s)](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") 2. [Contact us within **48 hours** of delivery at **info@ladylys.com**](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") 3. [We will assess the situation and offer a replacement or refund where applicable](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") [If your parcel appears to be **lost in transit**, please contact us at **info@ladylys.com** after the estimated delivery window has passed. We will open an investigation with the carrier on your behalf.](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") * * * ## [9\. Incorrect Shipping Address](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") [Please ensure your shipping address is correct at the time of checkout. LADYLYS cannot be held responsible for orders delivered to an incorrect address provided by the customer.](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") [If you notice an error in your address, contact us **immediately** at **info@ladylys.com**. We will do our best to update it before dispatch, but we cannot guarantee changes once the order has been processed.](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") * * * ## [10\. Changes to This Policy](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") [We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated date.](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") * * * [_For any questions, contact us at: **info@ladylys.com**_](https://wwwladylys.com/Shipping%20Policy "Shipping Policy") --- > Source: [LADYLYS](https://ladylys.com/pages/shipping-policy)