Politique d’expédition

Shipping Policy – LADYLYS 

At LADYLYS, we strive to deliver your order as quickly and safely as possible. Contact us at: info@ladylys.com

Order Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an email confirmation once your order has been dispatched.

Shipping Destinations

• France (Metropolitan + DOM-TOM)
• European Union member states
• International destinations (selected countries)

If your country is not available at checkout, contact us at info@ladylys.com

Estimated Delivery Times

France (Metropolitan):

• Standard Shipping: 7–18 business days
• Express Shipping: 2–5 business days
• Free Shipping: 7–18 business days 

European Union:

• Standard Shipping: 7–18 business days
• Express Shipping: 2–5 business days

International:

• Standard International: 18–40 business days

Delivery times are estimates and may vary due to carrier delays, customs, or peak periods.

Order Tracking A tracking number will be sent by email once your order is shipped. If you have not received tracking information within 5 business days, contact info@ladylys.com

Customs, Duties & Taxes

• Within the EU: no customs duties apply
• International orders: customs duties and import taxes are the sole responsibility of the customer

Shipping Delays LADYLYS is not liable for delays caused by carriers, strikes, customs processing, or force majeure events.

Lost or Damaged Parcels

• Damaged items: take photos and contact info@ladylys.com within 48 hours of delivery
• Lost parcels: contact info@ladylys.com after the estimated delivery window — we will open a carrier investigation

Incorrect Shipping Address LADYLYS is not responsible for orders delivered to an incorrect address provided by the customer. Contact info@ladylys.com immediately if you notice an error.