Return & Refund Policy – LADYLYS

1. General Information

At LADYLYS, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

For any return or refund enquiries, contact us at: info@ladylys.com

2. Right of Withdrawal (EU Law)

In accordance with EU Directive 2011/83/EU on consumer rights and French law (Code de la consommation), you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without providing any reason.

The withdrawal period expires 14 days from the day on which you, or a third party designated by you, takes physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision by sending a clear written statement to: info@ladylys.com

3. Conditions for Returns

To be eligible for a return, the following conditions must be met:

• The item must be returned within 14 days of notifying us of your withdrawal
• The item must be unworn, unwashed, and in its original condition
• The item must have all original tags attached
• The item must be returned in its original packaging where possible
• Sale items and personalised/custom items are not eligible for return unless defective

4. Non-Returnable Items

The following items cannot be returned:

• Underwear, swimwear, and pierced jewellery (for hygiene reasons)
• Personalised or custom-made items
• Items marked as final sale
• Gift cards

5. How to Initiate a Return

To start a return, please follow these steps:

1. Email us at info@ladylys.com with your order number and reason for return
2. We will respond within 2 business days with return instructions
3. Pack the item(s) securely and send them to the address provided
4. We recommend using a tracked shipping service — LADYLYS is not responsible for items lost in return transit

6. Return Shipping Costs

• Defective or incorrect items: return shipping costs are covered by LADYLYS
• Change of mind returns: return shipping costs are the responsibility of the customer

7. Refunds

Once we receive and inspect your returned item(s), we will notify you by email. If your return is approved:

• Your refund will be processed within 14 days of receiving the returned goods
• The refund will be issued to your original payment method
• Original shipping costs are non-refundable, unless the return is due to a defective or incorrect item

Under EU law, we are required to issue your refund within 14 days of receiving the returned goods or proof of return shipment, whichever comes first.

8. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

9. Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at info@ladylys.com with:

• Your order number
• A description of the issue
• Photos of the item and packaging

We will arrange a replacement or full refund at no additional cost to you.

10. Changes to This Policy

We reserve the right to update this Return & Refund Policy at any time. Changes will be posted on this page with an updated date.

For any questions, contact us at: info@ladylys.com