Refund policy

Return & Refund Policy – LADYLYS 

At LADYLYS, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Contact us at: info@ladylys.com

Right of Withdrawal (EU Law) In accordance with EU Directive 2011/83/EU, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without providing any reason. To exercise this right, contact us at: info@ladylys.com

Conditions for Returns

• Returned within 14 days of notifying us
• Unworn, unwashed, and in original condition
• All original tags attached
• Original packaging where possible
• Sale items and personalised items are not eligible unless defective

Non-Returnable Items: Underwear, swimwear, pierced jewellery (hygiene reasons), personalised items, final sale items, gift cards.

How to Initiate a Return

1. Email info@ladylys.com with your order number and reason for return
2. We will respond within 2 business days with return instructions
3. Pack items securely and send to the address provided
4. Use a tracked shipping service — LADYLYS is not responsible for items lost in return transit

Return Shipping Costs

• Defective or incorrect items: covered by LADYLYS
• Change of mind: responsibility of the customer

Refunds Refunds are processed within 14 days of receiving the returned goods, to your original payment method. Original shipping costs are non-refundable unless the return is due to a defective or incorrect item.

Defective or Incorrect Items Contact us within 48 hours of delivery at info@ladylys.com with your order number, description of the issue, and photos.