Privacy policy
Privacy Policy – LADYLYS
1. Introduction
2. Data Controller
LADYLYS Website: ladylys.com Country: France
For any data-related enquiries, please contact us at: info@ladylys.com
3. Data We Collect
We may collect the following categories of personal data:
- Identity data: first name, last name
- Contact data: email address, phone number, delivery and billing address
- Transaction data: purchase history, order details, payment method (we do not store full card details)
- Technical data: IP address, browser type, device information, cookies
- Usage data: pages visited, time spent on site, referral source
- Marketing preferences: newsletter subscription status, communication preferences
4. How We Collect Your Data
- Directly from you when you create an account, place an order, or contact us
- Automatically via cookies and tracking technologies when you browse our site
- From third parties such as Google (Google Shopping, Google Analytics) and social login providers (Google, Facebook)
5. Legal Basis for Processing
We process your data on the following legal bases:
6. How We Use Your Data
- To process and fulfil your orders
- To send order confirmations and shipping updates
- To manage your customer account
- To send promotional emails and newsletters (with your consent)
- To improve our website and customer experience
- To comply with legal and tax obligations
- To prevent fraud and ensure security
7. Data Sharing & Third Parties
We may share your data with trusted third parties, strictly for the purposes described above:
- Shopify Inc. – our e-commerce platform (data may be processed outside the EU under Standard Contractual Clauses)
- Payment processors – for secure transaction handling
- Shipping & logistics partners – to fulfil and deliver your orders
- Google – for analytics (Google Analytics) and advertising (Google Shopping)
- Meta (Facebook) – for social login and, where applicable, advertising
- Email marketing tools – for sending newsletters and campaigns
We do not sell your personal data to third parties.
8. International Data Transfers
9. Data Retention
We retain your personal data only for as long as necessary:
- Order data: 10 years (French legal accounting obligation)
- Customer account data: until account deletion + 3 years
- Marketing data: until you withdraw consent or unsubscribe
- Cookie data: as per our Cookie Policy (maximum 13 months)
10. Your Rights Under GDPR
As an EU resident, you have the following rights:
- Right of access – request a copy of your personal data
- Right to rectification – correct inaccurate or incomplete data
- Right to erasure – request deletion of your data ("right to be forgotten")
- Right to restriction – limit how we process your data
- Right to data portability – receive your data in a structured, machine-readable format
- Right to object – object to processing based on legitimate interest or for direct marketing
- Right to withdraw consent – at any time, without affecting prior processing
To exercise any of these rights, contact us at: info@ladylys.com
We will respond within 30 days of receiving your request.
11. Cookies
For full details, please refer to our Cookie Policy [link].
12. Security
13. Complaints
CNIL (Commission Nationale de l'Informatique et des Libertés) Website: Phone: +33 (0)1 53 73 22 22
