Shipping Policy

Shipping Policy – LADYLYS

 

1. General Information

At LADYLYS, we strive to deliver your order as quickly and safely as possible. Please read our shipping policy carefully before placing your order.

For any shipping-related enquiries, contact us at: info@ladylys.com

2. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

You will receive an email confirmation once your order has been dispatched.

3. Shipping Destinations

We currently ship to:

If your country is not available at checkout, please contact us at info@ladylys.com and we will do our best to assist you.

4. Shipping Rates & Estimated Delivery Times

France (Metropolitan)

Shipping Method Estimated Delivery
Standard Shipping 7–18 business days
Express Shipping –5 business days
Free Shipping 7–18 business days

European Union

Shipping Method Estimated Delivery
Standard Shipping 7–18 business days
Express Shipping 2–5 business days

International

Shipping Method Estimated Delivery
Standard International 18–40 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, or peak periods.

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your parcel directly on the carrier's website.

If you have not received your tracking information within 5 business days of your order, please contact us at info@ladylys.com.

6. Customs, Duties & Taxes

For orders shipped within the EU, no customs duties apply.

For international orders (outside the EU), your order may be subject to customs duties, import taxes, and fees levied by the destination country. These charges are the sole responsibility of the customer and are not included in our shipping rates.

LADYLYS is not responsible for delays caused by customs clearance processes.

7. Shipping Delays

While we do our best to meet estimated delivery times, delays may occasionally occur due to:

LADYLYS is not liable for delays caused by third-party carriers or circumstances beyond our control.

8. Lost or Damaged Parcels

If your order arrives damaged, please:

  1. Take photos of the packaging and the item(s)
  2. Contact us within 48 hours of delivery at info@ladylys.com
  3. We will assess the situation and offer a replacement or refund where applicable

If your parcel appears to be lost in transit, please contact us at info@ladylys.com after the estimated delivery window has passed. We will open an investigation with the carrier on your behalf.

9. Incorrect Shipping Address

Please ensure your shipping address is correct at the time of checkout. LADYLYS cannot be held responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error in your address, contact us immediately at info@ladylys.com. We will do our best to update it before dispatch, but we cannot guarantee changes once the order has been processed.

10. Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated date.

For any questions, contact us at: info@ladylys.com